Question of the month: what benefits does the insurance guide offer me as a user?

To be able to benefit from the model discount as an insured person, there are certain obligations you need to fulfil. Compassana helps you do it.

Joy Weichhart

25. June 2024

Round labyrinth from above
Mit diesen zwei Fragen ist der Nutzen und der Sinn des Compassana Versicherungsguides bereits gegeben. (Foto: Pexels)

Nowadays, almost every insurance company offers a wide range of different alternative insurance models (AIMs). To be able to benefit from the model discount as an insured person, there are certain rules you need to follow. It's not always that easy because policyholders often don't know which model they have signed up for and what they need to bear in mind. This means that some policyholders have to switch to a model with a lower discount because they have failed to adhere to their obligations. To ensure that this does not happen to you and you can continue to benefit from the model discount, we recommend you use the free Compassana insurance guide.

For instance, patients are not aware that they should first contact their GP or that they have the option of asking a telemedicine specialist for advice. There are also models which may involve a pharmacy as the first point of contact. Compassana provides guidance on this. The insurance guide provides a transparent overview of the insurance model you have selected. Depending on your insurance model, it will guide you towards the most appropriate treatment. It will show you your first medical contact and options for further consultations. What’s more, you can access the free service provided by your telemedicine provider directly. And with a single click, you will be redirected to the insurer's website, where your model will be explained in detail. If you opt to use this Compassana feature, everything will be done automatically and individually for you and the basic insurance model you have selected.

As a customer of Helsana, SWICA and Groupe Mutuel, you can already access the insurance guide. Log on to Compassana using your insurance SSO and, with just one click, your basic insurance model will no longer be a mystery to you. In this way, you can continue to benefit from attractive insurance discounts for a long time to come.